Reception & Waiting
A warm welcome from the moment you walk in
About Neptune Healthcare
Founded in April 2020 with a simple but powerful vision: accessible, affordable, and quality healthcare delivered with dignity and compassion.
Healthcare with Dignity
Founded in April 2020, Neptune Healthcare was established with a simple but powerful vision: to provide accessible, affordable, and quality healthcare delivered with dignity and compassion.
Located in Kijauri, Nyamira County, Neptune Healthcare has grown into a trusted healthcare provider serving individuals, families, organizations, and communities across the region. Our commitment goes beyond treating illness; we strive to build lasting relationships, promote wellness, and improve the overall quality of life of those we serve.
Today, Neptune Healthcare offers comprehensive outpatient, inpatient, maternity, emergency, laboratory, diagnostic, dental, optical, physiotherapy, counselling, and wellness services under one roof, supported by a dedicated team of healthcare professionals who place patients at the center of everything they do.
We believe every patient deserves to be treated with respect, listened to with compassion, and cared for with professionalism regardless of their background or circumstances. This belief forms the foundation of our promise: Healthcare with Dignity.
As we continue to grow, invest in modern medical technologies, expand our services, and strengthen our partnerships, our mission remains unchanged—to provide safe, reliable, and patient-centered healthcare that our community can trust.
- Emergency, outpatient & inpatient Open 24 hours
- Laboratory, pharmacy & theatre All on site
- Questions, any hour 0111 660 010 0734 995 272
A Closer Look
See Neptune Healthcare in Motion
Beyond the words, meet the people and the place. This short introduction walks you through our facility and the care we provide every day.
What drives us
Our Mission & Vision
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Our Mission
To improve lives through compassionate, professional, and innovative healthcare services while fostering healthier communities.
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Our Vision
To be the preferred healthcare provider delivering quality, accessible, and dignified healthcare services.
Why patients choose Neptune Healthcare
At Neptune Healthcare, we are more than a hospital; we are your healthcare partner, committed to walking with you and your family through every stage of life.
- check_circle Compassionate and patient-centered care
- check_circle Qualified and dedicated healthcare professionals
- check_circle Modern facilities and diagnostic services
- check_circle 24-hour emergency and inpatient care
- check_circle Convenient access to healthcare close to home
- check_circle Trusted partnerships with leading insurers and healthcare stakeholders
- check_circle A commitment to treating every patient with dignity and respect
Better Together
Our Insurance Partners
We are SHA-accredited and work with leading insurers, so your cover works here. Carry your member card or number when you visit.
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Don't see your insurer? Call 0111 660 010 and we'll confirm your cover before you visit.
Our Core Values
The strength behind every visit
Six commitments that spell out how we care—and exactly what you can hold us to.
Strong values. Stronger together. Better outcomes.
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Teamwork
We work together, support each other, and achieve more together.
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Respect
We value every individual and treat everyone with dignity and kindness.
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Integrity
We are honest, transparent, and do what is right — always.
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Compassion
We show empathy, care deeply, and serve with a loving heart.
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Excellence
We are committed to delivering the highest quality in everything we do.
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Patient-Centredness
We put our patients at the heart of every decision and action.
See It For Yourself
Tour the Facility
Every photo below was taken on-site: the wards, theatres, and clinics you'll actually visit.
Operating Theatre
Fully-equipped modern surgical suite
Maternity & Delivery
Safe deliveries with newborn care on hand
Paediatric Ward
Gentle, child-friendly inpatient care
Inpatient Wards
Clean, spacious wards for restful recovery
Dental Suite
Preventive and restorative oral care
Optical Centre
Eye exams and a full frames dispensary
Laboratory
Rapid, accurate diagnostics in-house
Our Home
Find us along the main road — Neptune Healthcare
Your rights, and your part
These apply from the moment you walk in. Keep us to them.
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Patient Rights
What you are entitled to
- check_circle Access quality healthcare without discrimination
- check_circle Dignity, privacy, and confidentiality
- check_circle Clear explanation of diagnosis, treatment options, risks, and costs
- check_circle Participate in decisions regarding your care
- check_circle Accept or refuse treatment after informed consent
- check_circle Emergency medical treatment
- check_circle A second opinion or referral where necessary
- check_circle Make complaints, compliments, or suggestions without fear
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Patient Responsibilities
Your role in your care
- check_circle Provide accurate and complete health information
- check_circle Follow agreed treatment plans or ask questions when unclear
- check_circle Respect healthcare workers, other patients, and visitors
- check_circle Observe facility rules, safety, and infection-prevention measures
- check_circle Keep appointments or notify in advance if unable to attend
- check_circle Meet financial obligations or follow agreed payment arrangements
What every visit should feel like
If a visit falls short of any of these, tell the front desk or use the suggestion box. We read everything.
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Professional Conduct
Courteous reception and professional conduct at all service points
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Clear Communication
Clear communication in a language the patient understands
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Respect for Your Time
Respect for appointment times and reduced waiting periods
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Accurate Diagnosis
Accurate assessment, diagnosis, and appropriate treatment
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Confidentiality
Confidential handling of patient records and information
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Safe Environment
Clean, safe, and patient-friendly environment at all times
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Transparent Pricing
Transparent information on procedures, costs, and alternatives
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Informed Consent
Respect for informed consent and patient autonomy always
Don't take our word for it. Come see.
The doors are open day and night. Book a visit, or just call and ask whatever you'd like to know.